Return and Exchange Policy
All purchases (excluding sale items, special orders, and boats and boards that have been shipped) are returnable within 30 days for an exchange or refund. Items need to be in new condition. Returns must include original packaging and receipt and be shipped prepaid.
Before returning, call our shipping department for a return authorization number at 1-866-644-8111, local # 604-853-9320. A 5% re-stocking fee may apply on all returns. If the item was shipped to you via the “Free Shipping” option the total cost for us to ship the item will not be refunded. Items being returned from the US should be sent by US Postal Service, prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods Returning” on the outside of the package.
Sale items are returnable for store credit or exchange only. Special order items, and all boats and boards that we ship via freight are a final sale, unless defective.