Return, Cancellation and Exchange Policy
- Before returning, call our shipping department for a return authorization number at 1-866-644-8111, local # 604-853-9320
- All purchases (excluding sale items, special orders, and boats and boards that have been shipped) are returnable within 30 days. Items ordered online cannot be exchanged, only refunded.
- Returns must include original packaging and receipt and cannot be returned used, dirty, not in original packaging or without tags. Items need to be in new condition.
- Returned items must be shipped prepaid at your expense following the instructions our shipping department has given. Items being returned from the US should be sent by US Postal Service, prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods Returning” on the outside of the package.
- Due to credit card processing fees all returns and cancellations will be assessed a 3 % restocking fee. In addition, if the item was shipped to you via the “Free Shipping” option the total cost for us to ship the item will not be refunded.
- Sale items are returnable for store credit or exchange only. Special order items, and all boats and boards that we ship via freight are a final sale, unless defective.