Terms of Service

Welcome to our online store

Things can change quickly with new products arriving weekly. Often there are even more items in our store than we have online. If you do not see what you are looking for on this website, call and talk to our knowledgeable staff about what you are looking for. We are sure that you will be happy with your buying experience. We can be reached at 1-866-644-8111.

Return, Cancellation and Exchange Policy

- Before returning, call our shipping department for a return authorization number at 1-866-644-8111, local # 604-853-9320 or email at wckshipping@telus.net

- All purchases (excluding sale items, special orders, and boats and boards that have been shipped) are returnable within 30 days.  Items ordered online cannot be exchanged, only refunded.

- Returns must include original packaging and receipt and cannot be returned used, dirty, not in the original packaging or without tags. Items must be in new condition.

- Inflatable kayaks are not eligible for return or exchange, except in the case of manufacturing defect approved by the manufacturer. 

- Returned items must be shipped prepaid at your expense following the instructions provided by our shipping department. 

- Due to return processing fees all returns and cancellations will be a 5% restocking fee. In addition, if the item was shipped to you via the “Free Shipping” or "Fixed Shipping" option the total actual cost for shipping the item will not be refunded.

- Sale items are returnable for store credit or exchange only. Special order items, and all boats and boards that we ship via freight are a final sale, unless defective.

 Warranties

We are confident in all of the stuff we sell, but sometimes things slip through the cracks and there are manufacturing issues.  If you purchase a product from WCK and it fails, please contact us and we will happily walk through the warranty process with you.
 
Manufacturer’s warranty terms and periods vary, we encourage you to check the manufacturers site to get the most up to date warranty details. Many manufacturers now have easy to use warranty forms on their sites and prefer to hear directly from customers who are experiencing issues. If you are stuck or have questions, we are happy to help! In order to help process a warranty claim we will need a copy of your receipt, images of the issue, and a brief description of the issue and how/when it was first discovered. 
 
We honor all manufacturers warranties. If you feel you have a warranty problem, call toll free 1 866 644-8111. All manufacturers require that you have your original receipt, so please have that in hand when you call. Any products being warrantied must be clean and dry when returned.

With warranties all shipping costs are the responsibility of the customer (in some cases where the manufacturer takes on that cost), please contact us with any questions we are happy to help.

Privacy

We do not share your personal information with anybody. We do not send unsolicited bulk e-mail or postal mail. We do maintain a mailing list whose members expressly request to be on it. Want to know more? Check out our complete Privacy Policy here: WCK - Privacy Policy

Shipping

Upon placing an online order, you will receive a copy of your order via e-mail. Orders will usually be shipped out within 48 hours not including weekends or holidays. If you wish to cancel your order please do so within a 20 hour time frame.

Items shipped “Fixed Rate” will go via the most affordable option available. Most “Fix Rate” options will take approximately 7 to 10 business days to arrive.

Over-sized and over-weight items will be shipped using the "Fixed Rate" option. These orders will be shipped using one of our standard shipping companies, to the listed shipping address, using the listed fixed rate. Some restrictions apply for freight shipments to Northwest Territories, Nunavut, Newfoundland and Labrador, Nova Scotia, and PEI. 

We are unable to ship General Delivery at this time.

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items. *Unfortunately due to high product demand, we currently are unable to ship outside of Canada, our apologies for any inconvenience this may cause.

Back-Ordered Items

Occasionally our inventory can be incorrect. If we receive an order and the product is not currently in stock you will receive a phone call or email to notify you of our error. We sincerely apologize in advance if this should happen to you. We will then ask if you are willing to wait for the product to arrive or if you would just like to have the order cancelled and refunded. If you have confirmed that you are willing to wait we will go ahead and ship the product once it arrives in the store. If you would like to cancel a back-ordered product you must do so before the item is shipped to you.

Special Orders

We take great pride in offering many of the top brands for all aspects of paddling. If you do not see the product you are looking for on this site, please call or email the store as not all products are posted online. If you are looking for a product from a manufacturer that we deal with, we are more than happy to order it for you. Special order items may have additional freight costs to bring it in. We may have a similar item from another manufacturer that will meet your requirements. Call and let’s discuss.

All special order products must be paid in full at the time of order. Deposits are non-refundable once the item has been ordered by us. All special order items are non-returnable.

Payment and Pricing

At present we accept PayPal, Visa and MasterCard. We currently do not accept Visa or MasterCard gift cards. All pricing and payments are in Canadian dollars. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. U.S. customers will notice exchange rate adjustments made by their banks using current exchange rates. Western Canoeing & Kayaking cannot tell you what your bank adjustment rates will be in U.S dollars.

*Western Canoeing and Kayaking reserves the right to make corrections to pricing and stock availability.

Taxes

Applicable taxes will be applied to your order based on the province or territory it is being shipped to.

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada for non-North American made products may be subject to import duties, and brokerage fees, which are levied once the package reaches its destination. These fees are collected by the carrier or Brokerage Company. We are unable to give estimates for these fees. Please contact your local customs office for more information.