Returns Policy
You may return most new, unopened items with receipt within 30 days of delivery for a refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). A 5% re-stocking fee may apply on all returns. If the item was shipped to you via the "Free Shipping" option, the total cost for us to ship the item will not be refunded.
If warranted, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Upon placing an order, you will receive a copy of your order via e-mail. Orders will usually be shipped out within 48 hours not including weekends or holidays. If you wish to cancel your order please do so within a 20 hour time frame.
Items shipped “Free Freight” will go via the most affordable option possible. If time is of the essence, please choose an alternate shipping option and mention your needs in the “Notes” section of checkout. Most "Free Freight" shipping options will take approximately 7 to 10 business days to arrive.
Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.