Shipping
*Please note: Shipping rates are estimated in business days, and are not guaranteed to be exact.
Upon placing an online order, you will receive a copy of your order via e-mail. Orders will usually be shipped out within 48 hours not including weekends or holidays. If you wish to cancel your order please do so within a 20 hour time frame.
Items shipped “Fixed Rate” or "Free Shipping" will go via the most affordable option available. Most “Fix Rate” and "Free Shipping" options will take approximately 7 to 10 business days to arrive.
In an effort to keep shipping costs affordable, over-sized and/or over-weight items shipped using the "Fixed Rate" option, may be shipped to a terminal in the nearest major center to your "Ship To" address and held for pick-up. Some restrictions apply for shipments to Northwest Territories, Nunavut, Newfoundland and Labrador, Nova Scotia, PEI, and to the USA.
We are unable to ship General Delivery at this time.
Shipping Restrictions
Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.
Pick-up In Store
Upon placing an online order, you will receive a copy of your order via e-mail. Orders need to be picked and confirmed by our staff prior to pick-up. When your order is ready to be picked up you will receive an email stating so- PLEASE WAIT FOR THE READY FOR PICK-UP EMAIL or feel free to call with any questions or rush orders. This will usually occur within 24 to 48 hours not including weekends or holidays.
Items selected for pick-up in store are subject to British Columbia taxes. Out of province “Shipping addresses” will be adjusted and additional tax owing will be collected prior to pick-up.
Pick-up in store orders must present a valid photo ID matching the name and address on the order.
Pick-up in store orders must be picked up within 4 weeks of “Ready for Pick-up” notification. Orders not picked up within this time frame will be subject to additional storage and possible cancellation.
Return, Cancellation and Exchange Policy
- Before returning, call our shipping department for a return authorization number at 1-866-644-8111, local # 604-853-9320 or email at [email protected]
- Purchases (excluding cut to length items, sale items, special orders, open box inflatables, and boats and boards that have been shipped) are returnable within 30 days. Items ordered online cannot be exchanged, only refunded.
- Returns must include original packaging and receipt and cannot be returned used, dirty, not in the original packaging or without tags. Items must be in new condition.
- Inflatable kayaks are not eligible for return or exchange, except in the case of manufacturing defect approved by the manufacturer.
- Returned items must be shipped prepaid at your expense following the instructions provided by our shipping department.
- Due to return processing fees all returns and cancellations will be a 5% restocking fee. In addition, if the item was shipped to you via the “Free Shipping” or "Fixed Shipping" option the total actual cost for shipping the item will not be refunded.
- Sale items are returnable for store credit or exchange only. Special order items, and all boats and boards that we ship via freight are a final sale, unless defective.
Back-Ordered Items
Occasionally our inventory can be incorrect. If we receive an order and the product is not currently in stock you will receive a phone call or email to notify you of our error. We sincerely apologize in advance if this should happen to you. We will then ask if you are willing to wait for the product to arrive or if you would just like to have the order cancelled and refunded. If you have confirmed that you are willing to wait we will go ahead and ship the product once it arrives in the store. If you would like to cancel a back-ordered product you must do so before the item is shipped to you.
Special Orders
We take great pride in offering many of the top brands for all aspects of paddling. If you do not see the product you are looking for on this site, please call or email the store as not all products are posted online. If you are looking for a product from a manufacturer that we deal with, we are more than happy to order it for you. Special order items may have additional freight costs to bring it in. We may have a similar item from another manufacturer that will meet your requirements. Call and let’s discuss.
All special order products must be paid in full at the time of order. Deposits are non-refundable once the item has been ordered by us. All special order items are non-returnable.